Frequently Asked Questions

• Yes! Research studies have shown for many years now, that there is no difference in online therapy results compared to in-person therapy. And with advanced modalities, results can be even more effective than typical therapy. To learn about our modalities, click here.
• Click this link to learn more about how online therapy works. 

• 30 minutes before your appointment, you will be emailed a link to begin the session. It will open up into your computer’s browser.
• Please use an updated version of Google Chrome.
• If you are using a smartphone, download “Jane for Clients” app
• Once you have a session booked, you will receive an email with instructions to create an account on our clinic software, Jane.app – this will allow you to book, cancel or reschedule sessions on your own (but you can email or call us for that too!). 
• Click this link to book a free consultation, or you may call or email us (604-337-8577, or info@freemindtherapy.ca)

• Yes! We utilize leading-edge approaches including EMDR, Brainspotting, CBT, DBT, Somatic Experiencing, Solution Focused, Mindfulness & Rapid Resolution Therapy (RRT therapy) to name a few.
• Most therapists have their own selection of modalities they are trained in but tailor the approach based on your presenting needs. 
• The easiest way to figure out what type of therapy is best for you is to schedule a free consultation and your therapist will make an initial recommendation for you.  Keep in mind that this recommendation could change over time as your progress evolves.

We offer our services in BC, Alberta, Yukon, Manitoba, Saskatchewan, Ontario and Florida. We also serve clients internationally!

• The first session typically involves your therapist getting to know you and learning about what’s been going on for you. Establishing rapport and building a foundation for a therapeutic relationship is the first and step to successful therapy.
• Therapy goals are discussed to ensure therapy can go in the direction that you desire and so it can be as effective as possible. It’s possible that a plan of action such as therapy approach, recommended frequency of sessions and other logistics are reviewed as well.
• Every client has a unique pace for which they go through therapy, and the “getting to know you” part can carry over into subsequent sessions as you begin to work on things and make progress in therapy.

Rapid Resolution Therapy (RRT) is an accelerated way to overcome trauma, PTSD, emotional turmoil, limiting beliefs, and many other issues. RRT re-routes neural pathways to clear up the root causes of unwanted thoughts, feelings or behaviours. If RRT sounds like something you may be interested in, or if you want to learn more, click this link or book a free consultation to see if it’s a fit for you.

• Cancellations can be made 48 hrs prior to the booked session, without charge. After that, the full fee is due. 
• If you miss a session, the full fee is also due.
• Our Jane.app system sends reminder emails and you can also self-select to receive reminder texts or phone calls if this is helpful for you.
• If you are receiving third party funding for sessions, you are still responsible for the no-show or late cancellation fee. Many clients are looking for a spot, so missing a session leaves a gap in your therapists’ calendar that can not typically be filled last minute.

• We are a one-stop-shop for therapy, as we house therapists with skills in a wide variety of areas.  
• Whether it’s youth, couples, individuals, or Indigenous people, we treat anxiety, trauma, grief, depression, LGBTQ+ issues, phobias, eating disorders, insomnia, pet grief, life transitions, parenting, relapse prevention, career counseling, teen counseling, and much more. 

If you want to know if one of our therapists can help with your issue, reach out to us at info@freemindtherapy.ca and we will match you with someone who can!

• Every client is unique! But on average, clients begin experiencing more noticeable and significant change after about 6 sessions.
• Your therapist will assess your situation and you will decide together on a personal intervention plan, frequency of sessions and timeframe to get you feeling better. It’s important to stick to this plan, so that the results you see are sustainable and lasting.
• With Rapid Resolution Therapy, you could start feeling better after 1-3 sessions, but this modality requires a consultation to determine if you’re a fit.

• Our fees vary depending on the therapist, their training, and experience. Anywhere from $115 to $250. Be sure to verify the rate when you book on Jane.app or when you contact our office.
• We also have a separate fee scale for US and international clients receiving coaching or RRT.
• SLIDING SCALE: We have an Intern Counsellor who is able to offer low-cost counselling at $115. The sliding scale is based on financial hardship, and goes as low as $65.
• Some of our licensed therapists also offer sliding scale based on assessment of financial hardship – reach out to inquire at info@freemindtherapy.ca

• To know more about our team and about each therapist, check out this link and use the drop-down menu to select a therapist.  Book a consultation. Some people book a few consultations to help them decide who they best connect with.
• You can also contact our office and we will use our Therapist Matching system to match you with the best therapist to fit your needs. 604-337-8577 or info@freemindtherapy.ca 

• We accept visa-debit and credit cards and require the payment to be on file before your first session.
• We bill for the session electronically (using the card on file) the morning of your session and you receive an emailed receipt for your records.
• We do not accept e-transfer.
• You may submit your receipts to your insurance for reimbursement after therapy.
• Please note that sessions are charged the morning of the day of your session.
• We do direct billing for a number of third party insurers like FNHA, MNBC, Medavie, PCVRS, and others. Inquire within.

• Yes! Although we do not do direct billing to insurance companies, you can submit your emailed receipt to your insurance provider for reimbursement. 
• Be sure to find out what type of therapist (RSW, RCC, etc.) is covered by your insurance.

• All video therapy sessions are held on an encrypted platform designed for secure, private health care appointments – Jane.app
• Although we don’t typically communicate about therapy session content over email, our email system is considered by Google to be secure and encrypted. This doesn’t mean it’s encrypted on your end though so if you wish for your private data to be secure, do not send private information by email.
• Occasionally your therapist may use another secure platform for your session (if Jane is glitching), such as Doxy.me, Google Meet (pro), Zoom (medical), or by phone call.

• We see any individuals age 13 to 100 as well as families and couples!  
• For some teens and anyone younger, we may do a consultation with the parent/guardian and then a full initial assessment session with the child to create a treatment plan. If it’s not a good fit for virtual care, we are happy to refer you to a local in-person Counsellor in your community.